It touched random points less, but didn’t fix. The second tech a few days later tried to fix the screen, but didn’t. Then on my laptop he didn’t fix the screen… But broke the headphone port. Last system he worked on he took the Bluetooth card that my mother needs for her mouse, 3 minutes after he left we called him, he said he wouldn’t come back because he was doing 80 on the freeway( in a 55-65 zone). The first dell tech was an idiot and we asked his boss to have him banned from our house. Very annoying when you’re working on something and suddenly everything’s minimized and having to fight with the laptop to keep the windows up! Or it randomly scrolling down the page. In around March and April I contacted support because the touchscreen would randomly touch points on the screen.
I chose to get the touch screen option and that has been nothing but problems. I have a dell xps 17 laptop purchased late December and delivered January 5th 2012. A second tech didn’t help all that much, and now it’s at Dell’s repair depot, still not getting the touchscreen fixed. A Dell technician came to his house, didn’t fix the problem, and broke his headphone port.
The touchscreen keeps touching itself, moving the pointer to random points on the screen and disrupting whatever he’s doing. He got a new laptop at the beginning of the year, and it’s no longer working all that well. That’s very exciting, but he’s nervous that he’ll be heading to school with no computer or no working computer. Travis is heading to college in a few weeks.
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